Refund policy

Return & Refund Policy

At scalimax, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return guidelines below.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unopened, and in original packaging.

• Due to hygiene reasons, we do not accept returns on opened or used haircare products.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Opened or used products

• Gift cards

• Clearance or promotional items

Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable unless the item was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

For return requests, please contact:
support@scalimax.store